At Never Forget You, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at sales@never4getu.com.
[CUSTOMER SERVICE]
[QUESTION] Is this site really free?
[ANSWER] Yes. The very basic headstone is free. There are other services that cost. It is my goal to honor our loved ones forever.
[SALES]
[QUESTION] How long does my free headstone stay on the website.
[ANSWER] For as long as I own the site and have the financial ability to keep it going. Hopefully forever.
[SUPPORT]
[QUESTION] Do I have to put my loved one on the site myself.
[ANSWER] No I do it for you. You will send your information and your picture to plot@never4getu.com.
[BILLING]
[QUESTION] Do I pay right now. Yes if you buy a premium service then the first payment is due right now and then monthly afterwards.
[ANSWER]
[PRODUCT / SERVICE SPECIFIC]
[QUESTION] How long does it take to put up my free site.
[ANSWER] I own this domain by myself and it is my way of giving back to the community. I put them up ASAP. I ask for a 30 day turn around time. Not that I think it will take that long at all. However I do this by myself and if I get 25000 people that come to my site tomorrow and want someone posted it could take a little bit so please have patience I will do my best to get everyone uploaded as fast as possible.
[MISCELLANEOUS]
[QUESTION] So I could get my loved one posted on the web and everyone in my family could see them on the web for free.
[ANSWER] That is correct. If there is ever a time that I have to charge for everyone that gets posted, you will be grandfathered in for free. Free now, free for life. So hurry and claim your spot. I am a fair guy, if at midnight of any date I decide to charge. Even if your loved one is not on the website yet, but you sent me the email before midnight to post it, then you are grandfathered in.